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Patients & Visitors

Patients & Visitors

Visiting Hours

Visiting Hours are 11:00 a.m. to 8:00 p.m.  Out of courtesy to others, we ask you to limit visitors to two in a room at a time.  Visitors and family may use the waiting area in the front lobby.  Obstetrics, Intensive Care and Pediatrics have restricted visiting hours and may be obtained from those departments.

Smoking

Jersey Community Hospital has elected to support health improvement in patients and employees by providing a smoke free environment.  The NO Smoking Policy is Federally mandated and enforced.  There is NO smoking on any of Jersey Community Hospital property.

Insurance Coverage

Upon arrival at Jersey Community Hospital, you are asked to provide insurance information.  Many times a procedure needs to be pre-certified, and this has already been done by the patient or the doctor's office. On admission, our Business Office will call to inform your insurance company of your admission. They will then usually talk to the nurse about medical necessity and a treatment plan.  If you have any insurance questions, feel free to call the Business Office during normal business hours (8:30 a.m. to 4:30 p.m.) at extension 8307.

Social Services

If during your stay at Jersey Community Hospital, you need assistance with discharge plans, other social services, or life choices, let your Nurse know your needs and assistance will be provided. 

Life Choices

Living Will forms and Durable Power of Attorney for Health Care forms are available from nursing personnel who will be glad to help with any questions you may have. There are samples and printed information explaining these documents. If you currently have a Living Will or Durable Power of Attorney for Health Care, please inform your nurse and have it brought to the hospital to be part of your permanent medical records. If you have any questions, contact 498-8312.

Medicare

Medicare outlines your rights as a Medicare patient.  If you have questions, contact the Utilization Review department at 498-8312.

Ethics Committee

Jersey Community Hospital has an Ethics Committee representing various disciplines or medicine, law and religion.  The purpose of this committee is to allow patients, family, and hospital personnel to voice their concerns, involving the sometimes complex moral, social, and economical issues of health care.  To assess this committee or voice a concern, speak with your nurse or Administration at extension 8301.

Chaplaincy Program

Jersey Community Hospital and the Jerseyville Ministerial Association are pleased to provide religious support for patients and families.  We would be glad to call the minister of your choice upon request.

Meals

Jersey Community Hospital is pleased to offer nutritious food based on the diet the doctor has ordered for you.  Each day a menu will be brought to your room to be filled out for meals for the following day.  If you need assistance, a volunteer will be glad to help you fill out your menu.  The dietician or qualified personnel is available for any problems or dietary counseling.  The cafeteria is open daily from 7:00 a.m. to 6:30 p.m.  There is a vending area next to the cafeteria.  The local newspapers and ATM are available there also.

Telephone

Each patient is provided with a private telephone.  To reach an outside line, dial "9" and the local number.  Credit card calls may be made by dialing "9" and following the usual credit card procedure.  To call the hospital operator, dial "0" and for outside operator, dial '9-0'; hospital personnel are willing to help if you have a problem or require assistance.  To reach a patient room directly from outside the hospital, dial 498-8402.  While the automated attendant message is playing the outgoing message, type the room you'd like to reach (ex:  211A - 2111 or 211B -  2112).

Television

Television is provided in each patient room with the controls on each patient bed (roommates must share the television). Please be courteous and keep the volume at a reasonable level so as not to disturb other patients. 

Mail

Mail is delivered to patient rooms by our hospital volunteers.  Outgoing mail can be picked up by volunteers or nursing personnel.  Stamps are available in the Gift Shop.

Pain Management: Understanding Your Pain

It is the belief of Jersey Community Hospital that all patients have the right to pain management.